Conditions of use

Terms and Conditions

1. General

We aim to excel in the quality of our produce and the service we provide. By shopping with us online you can expect high standards, just as our trade customers do.

All our goods and services comply with all the standards required by relevant legislation. When shopping with us online, a Contract of Sale is made at the time we accept your order, and the contract shall be under English law, irrespective of where you are. By placing your order you accept these terms and conditions.

2. Delivery Arrangements

All orders are delivered in the agreed delivery time.
All deliveries are made in a refrigerated vehicle.
It is important some one is at home at time of delivery.
If nobody is at home delivery will be taken back to the shop and a delivery charge added.

3. Collection

You may collect from the shop any time after the order is completed.
If the order is not collected within two days the order will be disposed of.
No refunds can be given for orders not collected.

4. Packaging for Delivery

All orders will be made up fresh on the day of delivery or collection.
When made up they will be kept under refrigeration.
All deliveries will be by refrigerated vehicle.

5. Delivery Charges

There are no charges for local deliveries in the OX25, OX26 and OX27 postcode areas.
There is however a £5 delivery charge for the following areas:
OX16, HP18, HP19, HP20 and HP21.
For orders outside this area please call 01869 243109 or 07734 473545
Collect it yourself free of charge
You can choose to collect any size of order yourself, from our depot, without any delivery or packing charge.

6. Unfulfilled Orders

Because of the nature of some of our produce and limited supply, it is possible that from time to time, we may be unable to fulfil some orders. If your order cannot be fulfilled, we will let you know as quickly as possible, normally within one working day of you placing the order, and offer alternative produce or cancellation at your discretion. In the event of us having to cancel, we will make an immediate and full refund of any monies paid.

7. Guarantee of Satisfaction

If for any reason you are dissatisfied with the quality of the produce received, you should contact us within 24 hours of receipt. All complaints will be dealt with personally and immediately. Your statutory rights are not affected.

8. Non-Delivery Claims

In the event of your order failing to arrive when expected, please contact us by email or by telephone within 24 hours of the expected delivery quoting your order number. We will immediately investigate and let you know the situation.

9. Cancellation

We regret that due to the very short timescale involved in processing produce orders, cancellations can only be considered upto 12 hours before collection or delivery.

10. Data Protection

All data we collect from you will be used exclusively for the purposes of our dealings, to help us offer improved or new services to you, and may be stored on computer. Your details will be held securely, in confidence, and never disclosed to any third party without your express permission, save by order of a court.

11. Currency

Please note we can only accept payment through the WorldPay gateway in GB Pounds (Stirling)